Spice Master is a takeaway restaurant located on Westgate Road, Newcastle upon Tyne, England. With a growing customer base, they faced challenges in managing orders efficiently and controlling costs associated with third-party delivery apps.
The Challenge
- High Commission Fees: Spice Master opted not to use third-party delivery platforms due to excessive commission fees, which limited their profit margins.
- Order Mismanagement: Customers had to call to place their orders, leading to frequent mistakes in order-taking that frustrated both staff and customers.
- Inefficient Order Processing: The phone-based ordering process was time-consuming, especially during peak hours, which impacted overall service speed.
How Uptivity Addressed These Needs
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- Zero Commission Model
By implementing ClickToGo, Spice Master eliminated the need for commission delivery apps. Customers can now order directly through their website, thanks to ClickToGo, ensuring that Spice Master retains full revenue from each sale. - Easier Ordering Process
The ClickToGo platform allows customers to select their items directly from a user-friendly interface. This reduces the likelihood of errors that often occurred with phone orders. Orders are printed automatically, ensuring accuracy and efficiency. - Improved Operational Efficiency
Since adopting ClickToGo, Spice Master has experience notable improvements in sales and order processing times. Staff can now focus on food preparation and timely deliveries rather than managing phone orders, writing them down on paper, even during busy periods.
- Zero Commission Model
Client Testimonial
“Before ClickToGo, we relied on phone orders and writing them down manually with pen and paper, which led to many mistakes and lost sales opportunities. Now, customers can place their orders directly, which has drastically reduced errors and improved our sales. I highly recommend it to anyone looking to grow their business without the burden of commission fees.” – Usama Anaar, Spice Master
Results
- Increased Profit Margins: By eliminating commission fees, Spice Master retains more revenue, allowing for reinvestment in quality and service.
- Enhanced Customer Experience: Customers now enjoy a smoother and faster ordering experience that encourages repeat business.
- Boosted Team Efficiency: With less time spent on managing orders, the team can focus on delivering high-quality food and service to customers.
Watch the video below to see how ClickToGo helped Spice Master thrive!
https://www.youtube.com/watch?v=oFIvWboQMpo&ab_channel=UptivityApps