Newvend is a leading distributor of cigarettes, tobacco, vape products, and vending solutions in the Republic of Ireland. In addition to its wholesale distribution services, Newvend also specialises in the installation of vending machines and shop fittings, catering to both the retail and hospitality sectors. With over 23 years of experience and a customer base exceeding 750 businesses nationwide, Newvend adopted the JustSell App to streamline operations and enhance customer service. The app allows its B2B customers to view stock, place orders, and access important documents like invoices, credit notes, and statements.
The Challenge
- Inefficient Order Management: Sales orders were logged manually through various channels (Whatsapp, text, email), leading to delays in processing and order fulfillment.
- Time-Consuming Data Entry: Sales had to be logged manually into a database, increasing the administrative burden.
- Lack of Real-Time Dispatch Integration: Orders weren’t directly linked to the dispatch team, which caused delays and inaccuracies in deliveries.
How Uptivity Transformed Newvend’s Operations:
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- Streamlined Order Processing and Dispatch Integration
The JustSell App fully digitised Newvend’s sales process, replacing manual methods with an integrated, automated system. Sales are now placed directly through the app and flow seamlessly from order to dispatch, eliminating the need for manual entry. - Significant Sales Growth
Within just three months of using JustSell, Newvend saw a 30% increases in sales per customer. This growth can be attributed to the app’s user-friendly design and the enhanced customer experience it provides. - Improved Customer Experience
Feedback from customers has been overwhelmingly positive, with many praising the app’s simplicity and ease of use. The streamlined process has enhanced customer satisfaction by providing a fast, hassle-free way to place orders.
- Streamlined Order Processing and Dispatch Integration
Client Testimonial
“Since we started using JustSell, we’ve seen massive improvements in our sales process. No more logging orders manually or dealing with multiple communication channels. Orders go straight to dispatch, and we’re getting them out faster than ever. Our customers love the app; it’s fresh, clean, and incredibly easy to use. We’ve seen over 30% growth in sales per customer, which is huge for a company like ours that’s been in the game for over 20 years. I couldn’t recommend JustSell enough!” – John O’Brien, Managing Director, Newvend.
Results
- Increased Sales: A 30% rise in sales per customer within the first three months.
- Operational Efficiency: Automated order processing and dispatch eliminated the need for manual data entry, freeing up staff time.
- Enhanced Customer Satisfaction: The app’s ease of use and seamless functionality improved the overall customer experience, encouraging repeat business.