McKale Estates is a sales and lettings company based in NE5, Newcastle upon Tyne, England. With growing portfolio and customer base, they sought a modern, efficient system to handle their property management tasks and reduce time spent on administrative activities.
The Challenge
- Time-Consuming Customer Communications: Their previous system required tenants to call the branch to report issues, creating a backlog of phone calls and emails that took a lot of time to process.
- Manual Inspections and Inventory Management: Performing inspections and managing property inventories were done on paper, making the process tedious and time-consuming.
- Inefficient Key Management: The system for logging keys in and out was manual, leading to errors.
How Uptivity Addressed These Needs
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- Automated Repair Reporting
With MaintainPad and Report a Repair, McKale Estates implemented a fully digital repair reporting system. Customers now log onto the company’s website, enter their property address, and select from categories such as bathroom, heating, or general maintenance and more. They can also upload photos and provide detailed descriptions of the issue. This system ensures: faster response times; reduced need for phone calls and emails and a clear, organised overview of ongoing repairs for both tenants and staff. - Digital Inspections and Inventory Management with Checkki
Checkki, which is part of MaintainPad, enabled McKale Estates to digitalise their inspections and inventories. Property managers now log inspections directly into the system, simplifying the process and reducing paper usage. Key features include: easy access to previous inspections and inventories by simply entering the property address; the ability to take and upload photos during inspections, streamlining reporting for landlords and tenants; a checklist-driven interface that speeds up the inspection process and ensures no details are overlooked. - Key Management System
Keyzi, our key management system, replaced their manual logs with a paperless, automated solution. Staff can now track keys in real-time, ensuring keys are logged out and returned on schedule. Additionally: automatic notifications are sent when keys are due to return; all key activity is visible on a centralised dashboard, improving accountability and organisation.
- Automated Repair Reporting
Client Testimonial
“MaintainPad has completely transformed the way we work. Tenants can easily report repairs online, which has saved us so much time—no more back-and-forth phone calls or emails. The Checkki feature has been a game-changer for inspections and inventories, and we’ve been able to go fully paperless. The key management system is simple and efficient, and the support from the Uptivity team has been fantastic. Anytime we have a technical issue, they sort it out right away. I’d highly recommend MaintainPad to anyone looking to streamline their operations. – Ellyse Errington, Branch Manager, McKale Estates
Results
- Increased Operational Efficiency: Automating repair requests and property management tasks significantly reduced administrative workload, freeing up staff time for other critical functions.
- Improved Organisation and Record-Keeping: The digital system eliminated the need for paper-based inspections and manual key tracking, offering real-time access to all data.
- Enhanced Customer Experience: Tenants now enjoy a smoother, faster way to report issues 24/7 and track their resolution, improving overall customer satisfaction.
Watch the video below to see how we helped McKale Estates!
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