JustSell – FAQ’s

Look at their scores and reviews on Trustpilot, and read about their customers’ experiences on Reddit. People’s issues are not just about poor support and being unable to talk to a real person (or one who understands their problems) but also about high costs, opaque and underhand ways they take more money, and lack of customisation options (or their high charges).

At Uptivity, you will find a real person on the other side of the email, WhatsApp, or phone line. It will never be the case that you talk to several people at Uptivity and have to re-explain each time. From the customer satisfaction perspective, we regularly call to ask how you are doing. Sometimes, that will be the CEO.

Many well-known companies looked invincible until they weren’t: Blockbuster, Woolworths, Yellow Pages, Kodak, Enron, etc. Uptivity started five years ago; it came out of its sister company, SenServe formed seven years earlier. Regardless of size, no company can have longevity guarantees. Uptivity seems to be going from strength to strength, and we expect it to be around for many decades, with some of the same staff.

Your data is your data—your customer, sales, and store data. If you decide to leave Uptivity, you can take it with you. But while you are with us, we will store it in world-class data centres in the US and EU. It is protected and secure there and regularly backed up.

In a word, no. There are many reasons this wouldn’t work. Your server may be secure from burglars breaking in (although it probably isn’t as burglar-proof as it needs to be), but what about the burglars who come down the internet? Cyber security, server software upgrades, and hardware failure/replacement are significant enough tasks. Added to this are issues around availability and performance from the customer’s perspective. Compared to your internet connection, world-class data centres have vast internet pipelines and have built-in contingency. Using anything other than cloud data centres for hosting is impractical and undesirable.

I’m sorry to hear that, although I’m not surprised. We all have the experience of receiving unfathomable demands from organisations, public and private. It’s because they are run, managed and staffed by people who -however well-meaning- have no experience being on the other side of the fence. They don’t know the working life of a merchant, businessperson, or ordinary person. At Uptivity, that is not the case. Some people have worked in the business world and have varied life experiences. But most importantly, at Uptivity, we KNOW that we depend upon YOUR success. Our motto is that your business is our success.

If you are B2B and require a reasonably standard setup, we can help you upload your data; you can be making money in two weeks, probably less. For B2C within days. We’re working to trim those times even further.