Uptivity Security & Privacy

We take your privacy and data security seriously and we do our best to provide an exceptional level of protection for our customers against online fraud and credit card theft.

When you place an order with us online using a credit or debit card, your bank or financial institution may request that you enter your security credentials or provide a code via SMS (mobile number on file with your bank) to authorise the transaction.
Once credentials have been validated by your bank, your order will be finalised with us.

Most major banking and financial institutions automatically enrol their customers for 3D Secure services. However, if your card is not enrolled, this means that either the bank that issued the card is not yet supporting these services or it means that the card holder has not yet been registered for them. If you are not registered and your financial institution requests verification from you via our online stores you may not be able to finalise your purchase with us. It is highly recommended for a smooth, safe & secure shopping experience that you register for these services if you discover that you are not registered.
If you have any issues or problems with using Verified by Visa or MasterCard® SecureCode™ or AMERICAN EXPRESS ® you should contact your bank or financial institution.

For further information about Verified by Visa, MasterCard® SecureCode™ and AMERICAN EXPRESS ® , these links will be useful:
Verified by Visa – https://www.visa.co.uk/products/visa-secure.html
MasterCard® SecureCode™ – https://mea.mastercard.com/en-region-mea/personal/safety-and-security/securecode.html
AMERICAN EXPRESS ® – https://www.americanexpress.com/en-gb/merchant/payment-security.html
Information related to 3D Secure for the major banks can be searched online or by contacting your bank or card issuing authority.

Most of the information we process is provided to us directly by you for one of the following reasons:
• If provided by a contact form on our websites to schedule a demo or have a product trial
• If you provided your details by responding to Marketing, Promotions and Ads
• We use your details either to recontact you or for our newsletters to keep you updated which you can opt-out of
• We also receive information indirectly, from the social media and paid ads platforms. This information was collected for remarketing and to follow up from your previous interests in our products and services

We use the information that you have given us to:
• Schedule Demos for products and services you have expressed interest in
• Provide support and services of products you already use
• Offer product and services
• Keep you updated of latest news and marketing via Newsletters

We use 3rd party marketing tools such as email campaigns tools, social media marketing tools to contact and reach out to our prospects who have share

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
You can remove your consent at any time. You can do this by contacting us on the contact details provided
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We have a legitimate interest to perform tasks and help you benefit from our products and services

Your information is securely stored in our ISO 27001 certified data centres or Cloud systems that comply with data safety standards. We do not save any of your data in physical or printed format.
Type of Information we collect (as mentioned above is kept in our records for 2 Years. We will then dispose your information by removing any digital copies of the Type of Information we collected.

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us on Our Contact Details with your information request.

Our contact details
Our Company Name: Uptivity Limited
Address: Amber Court, William Armstrong Drive
Newcastle upon Tyne NE4 7YA, UK
Phone Number: +44(0)191 432 5532
Email: [email protected]
If you have any concerns about our use of your information, you can make a complaint to the above contact.

Information Commissioner’s Office (ICO) contact details
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ICO website: https://www.ico.org.uk